Error codes

HTTP error codes

2xx: Success (successfully):

response_code	description	status
200	Operation completed successfully	OK
201	Operation completed successfully	Created
202	Operation completed successfully	Accepted

4xx: Client Error:

response_code	description	error
400	Invalid request. Please check your request parameters and try again.	Bad request
401	Authorisation Error. Check the authorization information in the request and try again.	Unauthorized
402	The request cannot be completed until the client makes payment	Payment Required
403	Access to the method is limited. Contact support.	Forbidden
404	Method not found. Please check your request parameters and try again.	Not Found
405	The specified method is not allowed by the service. Please check your request parameters and try again.	Method Not Allowed
408	The waiting time has expired. We recommend that you try again.	Request Timeout
415	Format not supported. Please check your request parameters and try again.	Unsupported Media Type
429	Too many requests received. Please try again later.	Too Many Requests

5xx: Server Error:

response_code	description	error
500	Internal Server Error. Contact support.	Internal Server Error
502	Internal Server Error. Contact support.	Bad Gateway
503	Service is temporarily unavailable. Contact support.	Service Unavailable
504	Internal Server Error. Contact support.	Gateway Timeout

Errors with API requests

response_code	description	error
401	Merchant id was not specified to authenticate the request.	Authentication error: Failed to get merchant id from token Basic Oj0w*********=
403	The request was fulfilled by a sub-merchant. The request must be completed by the master merchant.	API requests for sub-merchants are not allowed. Please contact your account manager.
400	There is already a successful payment for the specified order id.	Duplicate order id your_unique_order_id found for incomplete payout transaction
400	OrderID not specified.	Order id is missing
400	Invalid request. You need to check the request you are sending or contact technical support.	Internal server error
400	This type of request is prohibited. You need to contact your manager or technical support service.	API requests are forbidden. Please contact your account manager for details.
400	The shipper block has been transferred for the agent scheme. You need to delete the shipper block and repeat the request.	Agent scheme disabled but you sent shipper information.Please remove shipper information from request or contact your account manager. , MerchantId: ****
403	Access denied/denied. Contact support. For the Routing service, an error means that the request is being executed by a sub-merchant; you must repeat the request on behalf of the master merchant.	Forbidden
401	Authentication error. Check your credentials.	Authentication failed
400	The amount must match the format. The error means that an incorrect amount was sent in the request; there should not be more than 2 characters after the separator.	The amount must match the format: 123,45. Please round the amount to the nearest penny

Errors in modules No code

response_code	Error	description
666	Unknown error.	The error can be received for various reasons. You need to contact technical support.
406	UnknownResponse("unknown status response: {'RESULT': 'DECLINED', 'RESULT_PS': 'CANCELLED', '3DSECURE': 'SYSERROR')	The operation was rejected by the payment system at the 3ds verification stage.
404	Access is denied due to restrictions on the list of allowed users.	Access to work with the module is limited. To set up access rights, you must contact the head of the company. Read more about rights management at the link (opens new window)
-	Invalid phone format.	The phone number was entered incorrectly.
-	Order id is missing.	order_id not specified
-	The transaction already exists.	An operation already exists for the specified order_id. To carry out a new operation, you need to specify a unique order_id.
-	Fiscal checks aren't configured for this merchant.	Fiscal receipts are not configured for the project. You need to contact technical support.

Payment system response codes

Below are the error codes of existing issuing banks and payment systems.

response_code	description	error
-32	The operation was rejected. Please contact support.	Re-declined transaction
-30	The operation was rejected. Please contact the issuing bank.	Transaction was rejected as fraudulent
-29	Error in passing 3D secure. Please contact support.	Error in authentication link (damaged or duplicated)
-28	The operation was rejected. Please contact support.	Error in additional data
-27	The operation was rejected. Please contact support.	Seller name error
-24	The operation was rejected. Please contact support.	Inconsistency in the context of a transaction
-23	The operation was rejected. Please contact support.	Error in transaction context
-22	Error in passing 3D secure. Please contact support.	Transaction contains invalid authentication information
-20	The operation was rejected. Please contact support.	Expired transaction
-19	Error in passing 3D secure. Please contact support.	Authentication failed
-18	Error in CVV card. Please check the data and try the operation again.	Error in the CVC2 or CVC2 Description field of the request
-17	The operation was rejected. Please contact support.	Access denied
-15	The operation was rejected. Please contact support.	Error in the RRN field of the request
-14	The operation was rejected. Please contact support.	No connection
-13	The operation was rejected. Please contact support.	System error
-12	The operation was rejected. Please contact support.	Error in merchant terminal field
-10	Incorrect transaction amount. Please check the amount and repeat the transaction.	Error in amount field
-9	Error in card expiration date. Please check the data and try the operation again.	Error in card expiration date field
-8	Error in card number. Please check the data and try the operation again.	Error in card number field
-7	The operation was rejected. Please contact support.	Incorrect response from the acquirer host
-6	The operation was rejected. Please contact support.	Configuration error
-5	The operation was rejected. Please contact support.	Connect failed
-4	The operation was rejected. Please contact support.	Server is not responding
-3	The operation was rejected. Please contact support.	No or Invalid response received
-2	The operation was rejected. Please contact support.	Bad CGI request
-1	The operation was rejected. Please contact support.	Invalid transaction state
0	The operation was completed successfully.	Approved
1	The operation was rejected. Please contact the issuing bank.	Call your bank
2	The operation was rejected. Please contact the issuing bank.	Refer to card issuer, special condition
3	The operation was rejected. Please contact support.	Invalid merchant
4	The operation was rejected. Please contact the issuing bank.	Your card is restricted
5	The operation was rejected. Please contact the issuing bank.	Transaction declined
6	The operation was rejected. Please contact the issuing bank.	Error
7	The operation was rejected. Please contact the issuing bank.	Pickup card, special condition (other than lost/stolen card)
8	Error in passing 3D secure. Please contact support.	Honor with identification
12	The operation was rejected. Please contact the issuing bank.	Invalid transaction
13	Incorrect transaction amount. Please check the amount and repeat the transaction.	Invalid amount
14	The operation was rejected. Invalid card details, please check the details and repeat the operation.	No such card
15	The operation was rejected. Invalid card details, please check the details and repeat the operation.	No such card/issuer
16	The operation was completed successfully.	Approved, update track 3
17	The transaction was declined at the request of the cardholder. Please contact the issuing bank.	Customer cancellation
18	The operation was rejected. Please contact the issuing bank.	Customer dispute
20	The operation was rejected. Please contact support.	Invalid response
22	The operation was rejected. Please contact support.	Suspected malfunction
23	The operation was rejected. Please contact support.	Unacceptable transaction fee
24	The operation was rejected. Please contact support.	File update not supported
25	The operation was rejected. Please contact support.	Unable to locate record
26	The operation was rejected. Please contact support.	Duplicate record
27	The operation was rejected. Please contact support.	File update edit error
28	The operation was rejected. Please contact support.	File update file locked
30	The operation was rejected. Please contact support.	Format error
31	The operation was rejected. Please contact support.	Bank not supported
33	Error in card expiration date. Please contact the issuing bank.	Expired card, pick-up
34	The operation was rejected. Please contact the issuing bank.	Issuer suspects fraud, pick-up card
35	The operation was rejected. Please contact the issuing bankohm	Contact acquirer, pick-up
36	The operation was rejected. Please contact the issuing bank.	Restricted card, pick-up
37	The operation was rejected. Please contact the issuing bank.	Call ECHO security, pick-up
38	The PIN code entry limit has been exceeded. Please contact the issuing bank.	PIN tries exceeded, pick-up
39	The operation was rejected. Please contact support.	No credit account
40	The operation was rejected. Please contact the issuing bank.	Function not supported
41	The operation was rejected. Please contact the issuing bank.	Lost card
42	The operation was rejected. Please contact support.	No universal account
43	The operation was rejected. Please contact the issuing bank.	Stolen card
44	The operation was rejected. Please contact support.	No investment account
51	The operation was rejected. There are insufficient funds to complete the transaction.	Not sufficient funds
52	The operation was rejected. Please contact the issuing bank.	No checking account
53	The operation was rejected. Please contact the issuing bank.	No savings account
54	The card has expired. Please contact the issuing bank	Expired card
56	The operation was rejected. Please contact the issuing bank.	No card record
57	The operation was rejected. Please contact the issuing bank.	Transaction not permitted to cardholder
58	The operation was rejected. Please contact support.	Transaction not permitted on terminal
59	The operation was rejected. Please contact the issuing bank.	Suspected fraud
60	The operation was rejected. Please contact the issuing bank.	Contact ECHO
61	The transaction limit has been exceeded. Please contact support.	Exceeds amount limit
62	The operation was rejected. Please contact the issuing bank.	Restricted card
63	The operation was rejected. Please contact the issuing bank.	Security violation
64	Incorrect transaction amount. Please check the amount and repeat the transaction.	Original amount incorrect
65	The transaction limit has been exceeded. Please contact support	Activity count limit exceeded
66	The operation was rejected. Please contact support.	Call acquirer security
68	The operation was rejected. Please contact support.	Response received too late
75	The PIN code entry limit has been exceeded.	PIN tries exceeded
76	The operation was rejected. Please contact the issuing bank.	Invalid to account
77	Operation rejected. Please contact the issuing bank.	Invalid from account
78	The operation was rejected. Please contact the issuing bank.	Invalid account specified (general)
80	The operation was rejected. Please contact support.	Visa transactions: credit issuer unavailable
81	The operation was rejected. Please contact support.	PIN cryptographic error found
82	The operation was rejected. Please contact support.	Time-out at issuer
83	Unable to verify PIN	Unable to verify PIN
84	The operation was rejected. Please contact support.	Invalid authorization life cycle
86	Unable to verify PIN	Unable to verify PIN
87	The operation was rejected. Please contact support.	Network Unavailable
88	Error in CVV card. Please check the data and try the operation again.	Invalid CVC2
89	The operation was rejected. Please contact support.	Ineligible to receive financial position information
91	The operation was rejected. Please contact support.	Issuer unavailable
92	The operation was rejected. Please contact support.	Routing error
93	The operation was rejected. Please contact the issuing bank.	Violation of law
95	The operation was rejected. Please contact support.	Reconcile error
96	The operation was rejected. Please contact support.	System malfunction
98	The transaction limit has been exceeded. Please contact support	Exceeds cash limit

Definitely negative response codes

Receiving a negative response code from this group does not allow a second attempt to perform card transactions. For regular payments (recurring), it is necessary to set restrictions on sending repeated requests for debiting from the card - if response codes from the “Unconditionally Negative” group were received, stop further attempts to debit funds from the card.

response_code	description_en
3	Invalid merchant
4	Card is restricted
5	Do not honor
12	Invalid transaction
15	Invalid issuer
33	Expired card, pick up
41	Lost card, pick up
43	Stolen card, pick up
57	Transaction not permitted to issuer/cardholder
58	Transaction not permitted to acquirer/terminal
62	Restricted card
76	Unable to locate previous message
78	Invalid/nonexistent account specified
92	Unable to route transaction
93	Transaction cannot be completed, violation of law
94	Duplicate transmission detected